How to Use Taxis and Ride-Hailing Apps in the Gulf: A Practical Guide

Whether you are a newcomer or a long-term resident, getting around Gulf cities without a car is straightforward once you know how taxis and ride-hailing apps work here. The region has some of the most reliable and affordable transport options in the world, but a few local customs and practical tips will make your journeys smoother.

Know your booking options

In most Gulf cities, you can either flag down a taxi on the street, find one at a designated rank outside malls and hotels, or book through a ride-hailing app on your phone. Metered taxis are widely available in the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman, but rules vary slightly by country. Ride-hailing apps are popular because they show the fare upfront and let you pay by card, while street taxis may only accept cash in some areas.

It is worth downloading the local ride-hailing app before you arrive; most expats use apps for everyday trips because they are convenient and you can see the driver's rating and car details before it arrives.

Paying for your ride

Cash is still accepted in many places, but card payments through apps are increasingly common. Some taxis have a card machine, but it is wise to carry small notes and coins for short trips in case the machine is not working. In Saudi Arabia and the UAE, many taxis now accept contactless payments. Always check that the meter is switched on if you are taking a street taxi; if the driver does not use the meter, politely ask them to start it or agree on a price before setting off.

Ride-hailing apps often allow you to add a tip, but tipping is not expected. If you do tip, 10 per cent is generous. Rounding up to the nearest dirham or riyal is common.

Safety and etiquette

Gulf cities are generally very safe, and taxis are well regulated, but a few habits will keep you comfortable. Always sit in the back seat unless you are travelling with a group and need the front; this is the norm for both men and women. Women travelling alone often prefer to book a ride-hailing app rather than flag a taxi, as the app provides a record of the driver and car. In Saudi Arabia, women can ride alone in taxis and ride-hailing cars, and many prefer female drivers if available, though it is not required.

If you are sharing a taxi with someone of a different gender and you are not family, it is polite to sit in the back and leave a gap between you. Dress modestly, as you would in any public place in the Gulf.

Understanding local customs

Drivers are almost always friendly and helpful, but a few phrases in Arabic can go a long way. Say "yalla" to mean "let's go" and "shukran" for thank you. If you need the driver to slow down, use "shway shway" (slowly). Most drivers speak at least basic English, but learning these words shows respect.

During prayer times, some drivers may pause to pray; it is polite to wait patiently and not rush them. In Ramadan, drivers may be fasting and appreciate short, direct journeys; avoid eating or drinking in the car during daylight hours.

Making the most of your journey

For a daily commute, ride-hailing apps can be more cost-effective than owning a car, especially with the cost of fuel, parking and insurance. Many residents use a mix of public transport and taxis: the metro systems in Dubai and Doha connect to taxi ranks at major stations, making it easy to cover the last mile. If you are visiting a new area, use a ride-hailing app to avoid parking stress and to reach places that are not well served by public transport.

Whether you choose a street taxi or a ride-hailing app, you will find that getting around the Gulf is efficient, safe and welcoming once you know the basics.